Hi! 👋
Feel free to call me Aqua.
Over the past three years, I’ve built a strong foundation in Customer Success, developing lasting client relationships and consistently driving positive customer outcomes. Alongside my CS experience, I bring a strong sales background from Germany, complemented by my experience with Salesforce in Australia, giving me a well-rounded understanding of both - sales and customer success - across diverse technology landscape.
This site offers a quick insight into my professional life, showcasing my journey from sales to customer success, skills developed along the way and more.
Professional Snapshot
14+ Years
of building customer relationships and driving success across SaaS, Cyber and other technology sectors
Core Expertise
in Customer success, account management, product adoption and solution selling in B2B environments
Proven Impact
of increasing customer lifecycles and revenue growth for high-end clients in ANZ
Career Highlights
Account Executive
At Delivery Hero: Increased customer acquisitions by tailoring solution recommendations and supporting overseas clients throughout their journey.
Account Executive
At Salesforce: Drove revenue growth through strategic relationship building and solution selling for different industries.
Senior Customer Success Manager
At CyberCX: Specialised in cyber security education, onboarding, customer lifecycle management and retention.
Impact
Customer Retention Rate (ARR)
Achieved through proactive relationship nurturing and strategic account planning
Account Expansions (NRR)
Revenue growth by identifying upsell opportunities and driving product adoption
Countries Served
International experience spanning ANZ, Germany, and UK markets
Behind every number is a real relationship. I genuinely love the people side of this work - getting to know my clients, understanding what makes their business tick, and being the person they can trust. These results happen when you combine human connection with smart strategy.
Skills & Expertise
Customer Relationship Building & Nurturing
Expert-level client engagement and relationship building across cyber and SaaS sectors
Account Expansion & Retention
Advanced strategies for driving customer growth, reducing churn, and maximising customer lifetime value
Solution Selling
End-to-end consultative selling approach that aligns customer needs with business objectives
Cross-functional Collaboration
Stakeholder management that drives unified customer outcomes
Strategic Account Planning
Comprehensive customer success planning that builds long-term partnerships and drives business growth
Extensive knowledge of the software tools
- Salesforce
- MS suite
- Google suite
- Slack
- Zendesk
- QUIP
What People Say
Former Colleague
"Akvile has a great work ethic and go-getter attitude. She never fails to have a positive attitude even when things go wrong (as they do in sales and pre-sales) and uses it as a learning experience. She always has a learning mentality and eager to sharpen her skills. I've only worked with her for about 6-months and have always been impressed, and appreciative for the help she gives me to form relationships with my prospective customers. I can't wait to see her sales career soar!"
— Sherri Sibiski, Salesforce
Former Colleague
"Akvile is a results orientated and driven sales professional. In the year I have worked with her I have seen her grow her skillset in leaps and bounds and kept an unwavering commitment to putting customers first. I would recommend her to any organisation looking for someone that will bring energy, attention to detail and an eagerness to learn."
— Scott Pargeter, Salesforce
Former Colleague
"I have had the pleasure of working alongside Aqua for over a year now. She is a great support for peers, and brings her creativity and enthusiasm to work every day. She consistently drives activity and when she sets her sights on a goal she knows exactly how she will achieve it."
— Rachael Emde, LinkedIn
Education & Certifications
Academic Foundation
Bachelor of International Economics, from Mykolas Romeris University (2008-2012), providing strong analytical and business process foundation
Sales Methodology
Sandler Selling System training, demonstrating expertise in consultative selling and relationship-based sales approaches
Industry Expertise
Extensive experience in SaaS platforms, cyber security and technology solutions across multiple markets
Continuous Development
Active participation in customer success workshops, industry conferences, and professional development focused on technology and AI
Life & Hobbies
Beyond my professional achievements, I'm deeply committed to giving back to the community through various volunteering and fundraising activities. This involvement reflects my values of service, community engagement, and making a positive impact.
My volunteer work spans multiple causes including health advocacy (McGrath Foundation, World AIDS Day), community support (Mission Australia, Our Big Kitchen), environmental initiatives (Clean Up Australia), LGBTQ+ support (Wear it Purple), men's health awareness (Movember, Tour de Cure Australia), and local sports community (Sydney Bears AIHL).
I'm passionate about fitness, always chasing great food spots, exploring new destinations, and diving into books and movies (oh and crime docos!).
Fitness
boosts my mental health and floods me with endorphins, leaving me feeling energised and clear-headed. It makes me feel strong and motivated, helping me stay focused and confident in all areas of life.
Travel
gives me the thrill of discovering new cultures, connecting with people, tasting incredible food, and diving into rich histories. Each journey fuels my curiosity and leaves me feeling more connected to the world.
Books & Movies
spark my imagination and keep me hooked with suspenseful mysteries and clever whodunits. They transport me into thrilling worlds where every twist keeps me guessing and engaged.
Let's Connect!
Add me on LinkedIn by scanning the below QR:
Akvile Greig